Frequently asked questions
Frequently Asked Questions
What our customers want to know
Here we try to answer some common questions. If you can't find what you're looking for, please contact our customer service.
What is the difference between meat meal and meat-and-bone meal?
Meat-and-bone meal comes from carcass processing facilities and has been banned in the EU since 2001. Meat meal, however, comes from food-safe animals and is a high-quality protein source.
Is the Happy Dog Sano N diet suitable for dogs with urinary calculi?
Sano N is designed for dogs with chronic renal insufficiency, not specifically for urinary calculi. A separate diet tailored to bladder stone prevention is required.
Is vitamin K3 harmful?
Vitamin K3 has been safely used in pet food for decades to prevent vitamin K deficiencies, which could lead to internal bleeding.
Why does Happy Dog packaging not always list meat first?
Happy Dog lists ingredients individually. Meat appears lower in the list if multiple protein sources are used or if lower protein is needed for specific dietary requirements.
How can I find a food’s carbohydrate content?
Carbohydrate content (NFE) can be calculated using the formula: NFE = 100% – crude protein – crude fat – crude fiber – crude ash – moisture.
Why don’t analysis percentages always add up to 100%?
Most labels exclude nitrogen-free extracts (NFEs), which represent carbohydrate content. If included, the total would reach 100%.